DropHarborThe DropHarbor help desk
Support for your next drop.
Find an answer, report a problem, or share an idea. DropHarbor is an independent Twitch Drops assistant for Mac, iPhone and iPad and is not affiliated with Twitch.
01 / Quick answers
Start here
A few things to check before sending a report.
I can’t sign in or sync.
Check that your network and Twitch are available, then try connecting again. A proxy is optional; you do not need one to use DropHarbor.
My reward progress isn’t moving.
Check the campaign’s active dates and your account and channel eligibility. Twitch’s servers determine the actual reward progress and claim status.
Why is the app running after I close its window?
DropHarbor can stay in the menu bar after you close its window. Use the menu bar menu to pause tasks or quit the app.
Tasks stopped when my Mac went to sleep.
System sleep, closing the lid, a lost connection, or quitting the app can interrupt tasks. DropHarbor cannot guarantee uninterrupted, around-the-clock operation.
How do I remove my sign-in information?
Sign out in Settings to remove locally saved Twitch sign-in information and the task cache. Clear proxy credentials separately in proxy settings and save. Manage your Twitch account and server-side sessions through Twitch.
Only what you choose to share
This form sends the details you enter when you press “Send feedback.” It does not attach app logs or collect app telemetry. Feedback is visible only to the developer, not published on this site. Choose “Privacy or data request” to contact the developer about your data.
Read the privacy policy ↗02 / Contact the developer
What’s on your mind?
A clear description helps us understand what happened. An email address is optional, but needed if you’d like a reply.